Frequently Asked Questions
What is the return policy?
After receiving your order, please know you get 30 days to decide if it is right for you. Email support@blythly.com to start a return. Or scan the QR code on the tag to start the return process if something isn’t quite what you expected. Please know returns will only be refunded if you return the garment unworn, undamaged, and unwashed with the tag still attached within 30 days of your order date. We reserve the right to refuse returns that do not meet this standard. After your garment has passed inspection, please allow up to 10 business days for a refund or store credit to your account.
What is circular design?
Circular design considers the entire lifecycle of a system, product, or service. This system-based approach ensures waste is minimal and materials used can be returned to the supply chain to remake the product or service. Products are made to last longer or designed to be reassembled and repaired. Blythly uses biodegradable materials for all parts of the supply chain to ensure fibers can be remade into new garments or biodegrade into the Earth to limit pollution.
When will I get my order?
Every Blythly garment is knit-to-order using planet-friendly materials. Please allow approximately two weeks for your garment to be created before it ships. Shipping costs and delivery options are calculated at checkout based on your location. We ship with UPS. Estimated delivery times are
- U.S. domestic: 2–5 business days
- Canada: 7–14 business days
- International: 10–21 business days
Where are your products manufactured?
Our garments are proudly made in Brooklyn, New York. In a factory located in Industry City with a long history of manufacturing knitwear for the United States. All garments are made using 3D knitting machines from Shima Seiki to eliminate waste in the textile supply chain and ensure garments are made to last. Our apparel is made to order and these machines waste less than 1% of yarn in production!
How much does shipping cost?
Shipping costs and delivery options are calculated at checkout based on your location. We ship with UPS. Estimated delivery times are
- U.S. domestic: 2–5 business days
- Canada: 7–14 business days
- International: 10–21 business days
What are your compostable mailers made from and how do I compost my mailer and packaging?
Our mailers are home compostable, meaning- remove all tape/shipping labels, tear it up a bit, and place in your home compost bin with other dirt, leaves, food scraps and they should break down in 3-6 months. These mailers and bags:
- Made from completely biodegradable and compostable materials; corn starch, PLA (synthesized from corn) and PBAT (Polybutyrate Adipate Terephthalate)
- These materials are non-toxic and contain no Phthalate or Bisphenol A (BPA)
- Certified free of GMO material
- Production uses approx. 30% renewable energy. While these materials are biodegradable and compostable, they are not 100% renewable as the PBAT component is derived from petroleum-based materials. We are limited at the moment by the availability of suitable, sustainable raw materials that deliver the barrier and performance properties
What are Corozo buttons?
Our buttons are made of Corozo which comes from the Tagua Palm which grows in South American rainforests. The palm nuts have a white, hard, dense endosperm that polishes to a sheen, resembling animal ivory but from a sustainable plant source. Corozo is used for buttons, knife handles, dice, and other small carved items. Our Corozo comes from Panama find out more here.